Last Updated: July 3th, 2025
Welcome to Leanbase Compass! We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data. This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information when you use our website and services.
1. Information We Collect
We collect the following types of data:
Account Information: When you sign up, we collect your name, email address, company name, and payment details.
Usage Data: We collect data related to your interactions with our platform, including log files, IP addresses, browser type, and operating system.
Customer End-User Data: Our service may collect feedback, interactions, and other inputs from end-users of our customers.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze usage patterns.
2. How We Use Your Information
Provide and improve our services
Personalize user experience
Analyze trends and usage patterns
Send service-related notifications
Ensure security and prevent fraud
Comply with legal obligations
3. Legal Basis for Processing
Your consent (where applicable)
Contractual necessity (to provide our services)
Legitimate interests (such as security and fraud prevention)
Legal compliance
4. Data Sharing & Third-Party Processors
Service providers (e.g., hosting, analytics, and payment processors)
Sub-Processors who assist in delivering our services:
Stripe - Payment processing
Airwallex - Payment processing
Mesbox - Customer support system
Microsoft, Azure OpenAI Service - Large Language Model provider (optional, only used if you choose to use AI-powered features)
Legal authorities when required by law
5. International Data Transfers
If data is transferred outside the EU/EEA, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or other legal mechanisms.
6. Data Retention
We retain personal data only as long as necessary to fulfill service obligations or comply with legal requirements. Customer data is deleted upon request or service termination.
7. Your Rights Under GDPR
Access, rectify, or delete your data
Object to or restrict processing
Data portability
Withdraw consent at any time
For data requests, contact https://chat.mesbox.com/hc/leanbase
8. Security Measures
We implement industry-standard security measures to protect data from unauthorized access, loss, or breach.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy periodically. Continued use of our services after updates constitutes acceptance.
11. Contact Information
For questions about this Privacy Policy, contact us at https://chat.mesbox.com/hc/leanbas